Alan Maidwell - Pirtek Tyne & Wear

Case study date: 1 December 2008

"Most of my colleagues were quite sure I had 'flipped' when I traded-in over 40 years in financial services for the chance to own and operate a Pirtek outlet, some 19 years ago. But it was one of the best decisions I have made.

The integrity of the business format is of critical importance, particularly for someone with a natural aversion to high risks. It has been proved to be spot on, time and time again. Stick to it! Add your commitment to customer service, all day, every day, a well-motivated and well-organised team of players and the total support you get from the franchisor, and you've got not only a successful business but one that is a lot of fun into the bargain, because it is so damn clever."